Privacy Policy

Privacy Policy for Toyfest

Introduction
Toyfest (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from toyfest.pk (the “Site”).

Information We Collect

Personal Information
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect the following information:

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment details (processed securely via third-party providers)

Payment Information
We offer the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Easypaisa and JazzCash

We do not store your financial details such as full card or wallet credentials.

Non-Personal Information
We collect information about:

  • Pages you visit

  • Products you view

  • Referral sources (e.g., search engines, ads)

  • How you interact with the Site

How We Use Your Information
We use your information to:

  • Process and fulfill your orders

  • Arrange shipping via courier services (PostEx)

  • Communicate with you regarding your order

  • Detect and prevent fraud

  • Improve our website and customer experience

  • Run advertisements and measure performance

Advertising & Tracking
We use third-party tools such as Google Analytics and Meta (Facebook/Instagram) Ads to understand user behavior and improve marketing performance. These platforms may use cookies and tracking technologies.

Sharing Your Information
We may share your personal information with third parties to operate our business effectively. For example:

  • Our store is powered by Shopify

  • Delivery is handled by PostEx

  • Payments are processed via secure third-party services

We may also share your information if required by law or to protect our legal rights.

User Accounts
You may create an account on our website. You are responsible for maintaining the confidentiality of your account information.

Data Retention
We retain your order information for our records unless you request deletion.

Your Rights
You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

To exercise these rights, contact us using the details below.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

Contact Us
If you have any questions or concerns, you can contact us at:

Email: toyfestpk@gmail.com
Phone & WhatsApp: 0332 777 4114
Address: Gulberg Town, Lahore, Pakistan